The client support that you'll get from your shared hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical trouble with an active account. Timely and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from a genuine website hosting provider and not from some reseller. If you get a hosting account from a company that does not own its servers and it cannot access them right away, it's almost certain that you'll wait for a day or two to receive a response to any query, therefore your web sites may stay offline for quite a while. However, a company which provides numerous means of communication and has a support team available any time can assist you right away and help you decrease or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

All of our shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting solutions well before you make an order or you are an existing customer and you have any question or a difficulty, you can contact us at any time, including weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any troubles that require extra time to research and deal with. In contrast to various other web hosting suppliers, our trouble tickets feature a warranted maximum reply time of just 1 hour, which means that no matter what the trouble is, it will be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we supply include 24/7 customer and tech support, so regardless of what issue you have, you can get in touch with us and we will assist you without delay. Our guaranteed response time for every email message or ticket that you open from your Hepsia web hosting Control Panel is only one hour; the actual reply time hardly ever exceeds 20 min. We also have telephone support with several local numbers globally and a live chat, so you can get in touch with us and receive more info about our solutions even if you do not have an account yet. We are able to assist you with any kind of question or a problem you may have - payment methods, package specs, email setup, website hosting account settings, etcetera. If you use our services, you won't ever have a situation where you need to wait for a day or two to get a problem solved like you'll need to do with many other suppliers.

24/7 Customer Support in VPS Hosting

If you have a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or forvarious issues and / or questions with regard to the pre-installed software your server comes equipped with. If you haven't obtained a virtual private server package yet, you will be able to learn a lot more about our services by giving us a call or through the live chat service. For more tech problems, you should send an email or open a ticket from your billing Control Panel and you will receive support within less than one hour regardless of the time of the day, even on holidays and weekends. The typical answer time in most cases doesn't extend past thirty minutes. If you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade which you can add to each and every VPS plan and our administrators will help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have quick support in general, let alone if you operate a whole server, so each and every dedicated server that we supply includes 24/7 support with one-hour reply time guarantee whatever the issue. This service is totally free for all the difficulties with your server or the software that was installed from our administrators through the setup, so you're able to contact us as many times as you'd like, even during holidays. You can either open a ticket from your billing section or you could send an e-mail message, and the actual answer time for both rarely surpasses 30 mins as we have admins available 24x7. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on three continents or you could take advantage of our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server plan from the billing Control Panel.