Despite the fact that this is not the keyaspect to distinguish a trustworthy shared hosting provider from a bad one and a reseller from a real supplier, having the option to call and talk with a live person is an indicator that you are not dealing with a one-person firm and that you can reach someone every time you're looking for help. The telephone support for hosting services may range from common to dedicated, therefore the problems which can be resolved through a phone call differ based on the particular company. Usually, these issues are more basic and include billing or 1st level tech issues since more difficult tasks generally need a support ticket where both you and the system administrators can follow what's going on with a particular situation. Nonetheless, having the option to phone call your supplier can save you lots of time and efforts for the countless small things which may eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

Since we have live telephone support 14 hours per day, you're able to contact us and talk with one of our customer support agents to get more info about all of the shared hosting that we provide and ensure that our servers meet the system requirements for your sites before you purchase anything. For your convenience, we have phone numbers on three continents so that you can call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you will be able to phone us about general and billing issues, or even about some tech ones. In case the issue is strictly technical or it can take longer time to investigate, you should employ our ticketing system, that will enable both you and our tech support team to track the information supplied by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the plans, you have a billing issue or some general issue, you can call us. Though some more complex matters may require a support ticket in order to give time to our tech support team to investigate, we'll help you with many technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we have a global number where you'll be able to reach us.