Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing superior quality support without delay is our main priority, so that we back up each shared hosting plan with a 1–hour ticket solution guarantee. As you present a ticket or send us an e–mail, our customer tech support staff will try all they possible can to offer the most acceptable resolution for your problem and to offer guidance quickly.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a group of knowledgeable consultants who are prepared to react to your question as soon as possible. You can easily contact the tech support staff by launching a tech support ticket from your Web Control Panel or by submitting us an e–mail message. On working days, you may as well contact us on the phone or make use of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel offers a broad practical knowledge base that is incorporated into all parts. In each section, you’ll find a Help button which will load for you a group of step–by–step guides on how to take advantage of a selected function or execute a particular action. Additionally, we have made educational training videos to help you to get a better idea of the Control Panel’s interface.