FAQs

Frequently Asked Questions

  1. What if my item gets damaged during shipping?
    If your item arrives damaged, we've got you covered. Every purchase is fully protected and we do not charge return shipping for damaged items.

  2. Where do the items ship from? 
    Items are shipped either from our Clearwater FL warehouse location or our factory warehouse in China. Each listing shows the item location.

  3. What is the estimated delivery time? 
    Items shipped from USA, the estimated delivery is 3-7 days.
    Items shipped from China, the estimated delivery time is 35+ days.

  4. Do you offer local pickup?
    Yes you can schedule a pickup for inventory in our Clearwater FL location.

  5. Do you offer customization on colors? 
    Yes, we do offer customization on all of our models.

  6. What are the shipping fees? 
    Shipping fees vary per model and range from $399 to $3999.

  7. Do you offer a warranty? 
    All our products come with a manufacturer warranty of 1 year or 1500 hours, whichever comes first.

  8. What is your refund policy?
    We accept returns within 30 days from delivery for any undamaged and unused item. For items damaged during shipping, we fully cover the cost. A restocking fee of 15% applies for returns of undamaged items. Full details can be found in our Refund Policy

  9. I ordered from China. How long will it take for the item to leave China?
    The process from the factory to the container ship typically takes 11-15 days but can occasionally extend to over 21 days due to unforeseen events such as port congestion, customs issues, or weather delays. The total time from the factory to your doorstep usually ranges from 35-60 days. It is very rare for an order to take more than 60 days.

For more detailed information, visit our website or reach us directly by calling or texting us at 727-308-0000.

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